Overview:
The Patient Services Representative plays a key role in providing a positive patient experience by managing front desk operations, including patient check-in/check-out, scheduling, registration, insurance verification, and payment collection. This position ensures accurate patient information and supports efficient clinic flow while delivering excellent customer service.
Excellent pay up to $19.00 an hour, with full-time benefits and quarterly incentives.
About ReGenesis Health Care:
ReGenesis Health Care is a Federally Qualified Health Center (FQHC) committed to increasing access to comprehensive healthcare for all. We are a mission-driven organization where patients and employees are treated with dignity, empathy, and respect. We work collaboratively across teams and locations to ensure high-quality, affordable care for the communities we serve.
Our vision: People leave healthier than they came, contributing to a higher quality of life.
You’ll be a great fit if:
- Utilize eClinicalWorks (eCW) electronic health record system and other computer applications to support efficient clinic workflow
- You can accurately complete quality patient registrations in the EHR, maintaining the integrity of demographic and financial information required for clinical and billing functions for every patient encounter.
- You can research and resolve registration issues related to demographic, clinical, and insurance accuracy.
- You demonstrate the ability to maintain HIPAA compliance, confidentiality, and handle sensitive information.
- You can schedule appointments and maintain smooth patient flow throughout the clinic.
- You have experience ensuring insurance verification and financial clearance for all payors at each encounter via phone or web, in order to provide patients with estimated financial responsibility for services.
- You can ensure proper patient billing and payment collections in accordance with the Sliding Fee Scale and all health plans.
- You have experience maintaining an accurate cash drawer, including reconciliation and deposit functions.
- You understand and adhere to state and federal regulations and organizational policies regarding compliance, integrity, and ethical registration practices.
What you get:
- Medical, dental, vision, and life insurance (eligible first of month following hire date)
- 18 paid days off
- 9.5 paid company holidays, including your birthday
- 401(k) with company match
- Agency-wide quarterly incentives (eligible after 90 days)
To be Considered You’ll Need:
- This is a full-time position with standard clinic hours and additional flexibility as needed
- If already employed, must be a current employee in good standing with the organization for a minimum of 18 months (if transferring from another department)
- Minimum of 6–12 months experience in current role (preferred)
- Strong understanding of front desk workflows, including scheduling, check-in/check-out, and patient registration
- Demonstrated ability to accurately collect copays, balances, and nominal fees
- Knowledge of insurance verification and basic billing processes
- Consistent attendance and punctuality with minimal corrective actions
- Proven ability to maintain accurate documentation and chart notes
- Strong customer service and communication skills with patients and team members
- Ability to handle high-volume environments and manage multiple tasks efficiently
- Familiarity with eClinicalWorks (eCW) and appointment scheduling tools (preferred)
- Must demonstrate professionalism and maintain confidentiality (HIPAA compliance)
- Ability to support no-show management and schedule optimization efforts
- Willingness to float or assist other areas as needed
- Ability to work Monday–Friday, 8:00 AM–5:00 PM, with flexibility to work across Spartanburg and Cherokee County health center locations
- Optional Saturday clinic coverage (eligible for overtime pay)
- Ability to work in a fast-paced environment with multiple priorities
- Valid South Carolina Driver’s License
Summary
The Patient Services Representative is responsible for managing front desk operations, including patient check-in/check-out, scheduling, registration, insurance verification, call reminders, and payment collection. This role ensures accurate patient data entry and supports efficient clinic workflow using eClinicalWorks (eCW), while maintaining high standards of customer service, confidentiality, and compliance. In addition, this position assists patients with completing paperwork, enrolling in Healow, and providing guidance on available support services we offer such as Transportation Services and Pharmacy Resources. The role requires strong communication skills, attention to detail, and the ability to work in a fast-paced healthcare environment with flexibility to support multiple clinic locations and optional Saturday coverage (eligible for overtime).
