Overview:
Excellent pay up to $19.00 an hour with excellent full-time benefits and quarterly incentive.
Duties and Responsibilities:
• Professionally greets all customers/clients announcing name of healthcare facility in a clear and professional tone.
• Demonstrate the ability to establish and maintain effective, productive relations with coworkers, supervisors, patients and public.
• Answer incoming calls, makes both medical and dental appointments in the EHS system or transfers the caller to appropriate extensions.
• Register and/or update patient’s demographic information into the patients record daily.
• Always maintain patient confidentiality. Maintain call center confidentiality and code of compliance,
• Strive to retrieve messages from both Central Scheduling voice mail and person voice mail hourly and return calls to patient in a timely manner.
• Accurately and completely take messages and ensures appropriate person immediately addresses emergency calls.
• Inform patient of sliding fee program and the proper documentation they will need to bring at the time of visit.
• Maintain a neat/well organized work area.
• Working knowledge of personal computers and ability to navigate through practice management/electronic health software applications.
Benefits and Perks:
• 18 paid days off, including your birthday.
• 9 1/2 paid company holidays.
• 401K with Company Match.
• Agency wide "Quarterly Incentive" (Elligible after 90 days)
Requirements:
• 1 or more years of customer service experience.
• Excellent written and oral communication skills in English.
• Experience working in a healthcare setting is preferred.
• Familiarity with telephone techniques and skills
• Ability to utilize PC keyboard efficiently and accurately. Proficient data entry skills.
